First Bank
  • 27-Nov-2018 to 26-Jan-2019 (EST)
  • Deposit Operations
  • Troy, NC, USA
  • Hourly
  • Full Time

Comprehensive Medical, Dental, Vision Insurance. 401k Plan with generous Employer Match, Short and Long-term Disability Insurance. Employer provided Life and Accidental Health and Dismemberment Insurance, Voluntary Supplemental Life Insurance coverage, Health Care and Dependent Care Flexible Spending Accounts,Paid Vacation, Paid Time Off, Family-oriented culture that values work/life balance.


The position of Deposit Account Services Specialist requires knowledge of our core system, our deposit products, business analysis and dynamic options, Compliance and IRS and State of NC regulations pertaining to escheat, B and C notices and NRA's. Also required is the ability to balance internal bank accounts; General Ledger accounts, FRB and BOA (correspondent bank) accounts and understand CDARS and ICS accounts. File maintaining accounts for set up or correction of customer accounts as necessary or by request from the branch; Areas of concentration: Deposit accounts; Cash letter adjustments, Charged off accounts and recoveries; State and Federal withholding; IRA Contributions and Distributions. HSA accounts, Qwickrates, CDARS and Brokerage accounts. Keep up with regulations and compliance issues for Deposit accounts. Attend training as requested, Test new release information and assist with conversions.


  • Receive all new and revised deposit account signature cards, DDA, Savings and CD. Review all Health Savings and IRA paperwork for accuracy, compliance etc.
  • Process contact notes and/or email from Branches and Customer service. Assist in correcting account errors and update accounts ex dormant accounts; return mail, closed and charged off accounts etc.
  • Process Cash Letter adjustments/corrections on customer deposits & paid item
  • Assist Cash Management, Business Support and Branches with questions involving Business Accounts, Account Analysis and Dynamic Transfers
  • Reconcile Bank of America (BOA), Federal Reserve Bank (FRB), and PCBB statements daily. Prepare FRB Currency adjustments, BOA Foreign Item Adjustment and Viewpointe adjustments
  • FDIC Totals for Finance Dept/Prepare FR 2900 Report
  • Reconcile and process adjustments for Internal DDA accounts (IRA, CD, OC, Christmas Club).  Review stale-dated Official, CD and IRA checks for Operational Risk Department.
  • Balance ACH Origination and Received files daily
  • Process Unposted Items for Certificate of Deposits, Safe Deposit Boxes, General Ledger and IRA's
  • Process Return Mail
  • Remit IOLTA to NC and SC Bar Associations
  • Assist Branch and Branch Support with customer questions regarding IRA and Health Savings account transactions, compliance, eligibility etc. Review and process transaction requests for IRA accounts. 
  • Review daily Charged Off accounts and report to Chexsystems per procedures. Manually charge off Fed Benefit negative balance accounts. 
  • Report daily Charge off Recoveries to Chex Systems and credit amounts recovered by Chexsystems to the charged off accounts.
  • Open and monitor special accounts ex: Qwickrate CD's, ICS & CDARS accounts.  Balance the GL's to the Promontory Reports in the Promontory Portal.  Assist customers with questions.
  • Balances GL Settlement and Recon for numerous GL accounts including: CD/IRA/SV& DDA Overdraft, Intransit and SDB; Cash in Transit ;Cash Over/Cash Short; Check Deposits in Transit GL, GL Out of balance acct, ATM GL, Cash General Ledgers , Unposted GL Items.
  • Reg D Exceptions.  Mail customer correspondence and/or change account type with 4th letter.
  • Daily settlement of Direct Exchange (Viewpointe)
  • Process IRS Levies and Garnishments. Hold funds in account, inform customer, branch and remit payment per instructions
  • Review and process Indemnifying Agreements for accuracy and completeness.
  • Annually send Escheat letters for all deposit accounts, bank checks and safe deposit box contents that are scheduled for escheatment.  Report and remit to NC State Treasurer annually in October.
  • View daily/monthly reports for exceptions and error; research and correct.
  • Monthly review the Preneed Burial reports, make corrections and send report to funeral homes
  • Research customers/accounts listed on the annual IRS B&C notices and IRS Penalty letters to determine incorrect reporting and/or generate letters to customers informing them of required back up withholding.  Begin backup withholding per IRS regulations.
  • Begin back up withholding on expired W-8s in January.
  • Assist in testing the GUI (core) system for annual releases and updates.
  • Assist in merger and acquisitions through testing and post-merger review.  Upon request attend merger meetings and/or be available to visit acquired bank prior to merger to view account set up etc.
  • Assist Branch Support, Business Support, Branches and Customer Service on a variety of areas involving deposit accounts with customer inquiries, system options and valid values in BCR records.
  • Review and update Deposit Account procedures consistent with product changes as directed by Executive Management.
  • Completes annual compliance courses.


  • Adheres specifically to all corporate policies and procedures.  Also adheres to Federal and State regulations and laws including the Bank Secrecy Act.
  • Performs additional duties and responsibilities as directed.


Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

  • High school diploma or general education degree (GED); or the equivalent combination of education and experience.
  • Work related experience should consist of duties in a business environment.
  • Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
  • Intermediate knowledge of Bank operations and other Bank operational policies and procedures.
  • Excellent organizational and time management skills ability to work with minimal supervision.
  • Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
  • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Physical Demands/Work Environment: Vision, hearing and speech are required. Individual must have the ability to work with detailed information in a concentrated manner.

The environment for this position is an open office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), typewriter, computer terminal, personal computer, and related printers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Mental Requirements: Vision, hearing, and speech are required. Individual must have the ability to work with detailed information in a concentrated manner. The ability to utilize the computer and/or calculator is necessary. Must have reliable transportation and a valid driver's license is preferred.

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, training, multiple concurrent tasks, and constant interruptions 


First Bank
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