First Bank
  • 15-Nov-2018 to 14-Jan-2019 (EST)
  • Loan Operations
  • Greensboro, NC, USA
  • Hourly
  • Full Time

Comprehensive Medical, Dental, Vision Insurance. 401k Plan with generous Employer Match, Short and Long-term Disability Insurance. Employer provided Life and Accidental Health and Dismemberment Insurance, Voluntary Supplemental Life Insurance coverage, Health Care and Dependent Care Flexible Spending Accounts, Paid Vacation, Paid Time Off, Family-oriented culture that values work/life balance.


The position of Loan Support Specialist is responsible for assisting the field with questions regarding all Loan policies and procedures and systems via email & phone. These questions include but are not limited to Loan origination, Loan servicing, product offerings, document and imaging, Bank initiatives, etc.


  • Handles inquiries from branch employees via telephone and/or email.
  • Partners with the Training Department to understand new Bank initiatives, systems, processes, etc. to provide consistent answers and support to branch employees.
  • Partners with all Bank Operations to stay abreast of operational issues and provide consistent answers and support to branch employees.
  • Researches and responds to questions that are not easily answered.
  • Writes and maintains procedures.
  • Performs project work as assigned which may include supporting bank conversions, and providing one-on-one training as needed in policy and procedural areas.
  • Completes annual compliance courses.

ADDITIONAL RESPONSIBILITIES                                               

  • Adheres specifically to all corporate policies and procedures.  Also adheres to Federal and State regulations and laws including the Bank Secrecy Act.
  • Performs additional duties and responsibilities as directed.


Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

Requires extensive knowledge of branch and bank operations, including but not limited to: teller functions, new account functions, branch security, regulatory compliance, safe deposit, night deposit, and ATM's. Requires knowledge of training administration and training development. Requires extensive knowledge of procedure administration and development. Requires knowledge of branch performance measurement, including but not limited to: Teller balancing standards and performance, Branch cash limits and usage, Branch self-assessment activities (audit), Branch operational losses. Requires knowledge and application of project management skills. Requires analytical, problem solving and communication skills.

  • Generally requires several years of Loan experience
  • In-depth knowledge of banking operations
  • Excellent communication skills required
  • Strong organizational and planning skills required

Position requires excellent oral and written communications skills. Involves routine contact with all levels of personnel within the Bank.

Physical Demands/Work Environment: Vision, hearing and speech are required. Individuals must have the ability to work with detailed information in a concentrated manner.

The environment for this position is an open office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to approximately 25 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), computer terminal, personal computer and related printers, laptops and soft phone technology.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Mental Requirements: Vision, hearing, and speech are required. Individuals must have the ability to work with detailed information in a concentrated manner. The ability to utilize the computer and/or calculator is necessary. Must have reliable transportation and a valid driver's license is preferred. 

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, training, multiple concurrent tasks, and constant interruptions.








First Bank
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