First Bank
  • 02-Aug-2018 to 01-Oct-2018 (EST)
  • Lawndale
  • Greensboro, NC, USA
  • Salary
  • Full Time

Comprehensive Medical, Dental, Vision Insurance. 401k Plan with generous Employer Match, Short and Long-term Disability Insurance. Employer provided Life and Accidental Health and Dismemberment Insurance, Voluntary Supplemental Life Insurance coverage, Health Care and Dependent Care Flexible Spending Accounts,Paid Vacation, Paid Time Off, Family-oriented culture that values work/life balance.


POSITION SUMMARY

 

The position of Branch Manager II is responsible for supporting the Regional Manager; ensures branch operational activities run smoothly and efficiently; provides leadership, training and supervision within the branch; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. The position of Branch Manager assists in attaining established Bank and branch goals through active participation in sales management and officer call programs. Performs direct supervisory duties of branch staff, coordinates staff for coverage in all related areas of branch operations, including courier services. Assumes responsibility and is accountable for adherence to Bank policies and procedures. Incumbents in this position have 5-10 years of branch banking/management experience.

ESSENTIAL FUNCTIONS

  • Provides supervision and support to all assigned areas of branch operations where service or assistance is needed; oversees activities of tellers, couriers, new accounts and other operations personnel; opens and closes the branch.
  • Reinforces the application of superior customer service through his/her own example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with all staff members.
  • Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved.
  • Assures audit compliance and procedure quality control through the branch operational review and recommends and initiates corrective actions; conducts unannounced audits of all branch cash funds and cash limits; ensures the branch is in compliance with established Bank policies, procedures and state and federal regulations.
  • Actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; monitors staff in cross-selling and product presentation compared to goals; ensures the organization of the branch, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
  • Contributes to the overall profitability of the branch through costs controls, income generation, loan growth, deposit growth and branch marketing efforts.
  • Consistently applies sound decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures; keeps within assigned approval limits and uses these instances as learning tools for employee development.
  • Responsible for all branch lending functions; including origination, processing & booking, loan documentation issues, payoffs, and collections.
  • Responsible for all loan reports including; asset classification, nonaccrual, appraiser status report, unsecured status, board reports, and credit risk review.
  • In house appraiser of re collateral.
  • Assists other branch offices is resolving operational inquiries and providing staff support; participates in various internal committees assigned by senior management.
  • Ensures accurate completion of related operational reports initiated by the Bank's data processor along with internal reports.
  • Plays an important role in the development and growth of the Branch staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
  • Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of branch staff including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
  • Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff.
  • May perform all related teller, vault teller, new account, utility specialist, and safe deposit duties as needed.
  • Construction loan inspections.
  • Processes, solves and answers complex customer transactions, problems or inquiries.
  • Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
  • Answers telephones, answers questions and directs callers to proper Bank personnel.
  • Maintains advanced knowledge and awareness of financial industry status and trends.
  • Completes annual compliance courses.

ADDITIONAL RESPONSIBILITIES

  • Adheres specifically to all corporate policies and procedures.  Also adheres to Federal and State regulations and laws including the Bank Secrecy Act.
  • Performs additional duties and responsibilities as directed.

GENERAL QUALIFICATIONS

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

 

  • Bachelor's degree in business, finance, or related field or equivalent work experience (5-10 years of management experience).
  • Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
  • Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
  • Excellent organizational and time management skills ability to work with minimal supervision.
  • Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
  • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Physical Demands/Work Environment: Vision, hearing and speech are required. Individual must have the ability to work with detailed information in a concentrated manner.

The environment for this position is an open office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. 

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to approximately 25 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), typewriter, computer terminal, personal computer and related printers. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements: Vision, hearing, and speech are required. Individual must have the ability to work with detailed information in a concentrated manner. The ability to utilize the computer and/or calculator is necessary. Must have reliable transportation and a valid driver's license is preferred. 

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, training, multiple concurrent tasks, and constant interruptions.

 

First Bank
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